Privacy Policy

Who we are

This website, opsflow-facilities.co.uk, is operated by OPSFLOW FACILITIES LTD(“we”, “us” or “our”), a private limited company registered in England and Wales under company number 17294107. Our registered office is 80 Birkby Hall Road, Huddersfield, HD2 2TL, United Kingdom.

For any privacy-related question, you can contact us at [email protected]. We are the data controller for personal data collected through this website.

Data we may collect

We may collect and process the following information that you provide voluntarily:

• Contact form data — your name, email address and any phone number, company or organisation you choose to provide.
• Facilities and property enquiry information — enquiry type, property type, support type, whether support is one-off or recurring, and any preferred timeframe.
• Site and property information — property or site location, site access or contact notes, and any current facilities issue you describe.
• Message content — anything you include in the free-text message field.
• Technical data — limited technical information (such as browser type) that your device shares automatically, and any analytics data described below.

Please only share the information necessary for your enquiry. There is no need to include sensitive personal information.

How we use data

We use the information you provide to:

• respond to your facilities enquiry and any follow-up questions;
• understand your property and support needs so we can discuss suitability;
• coordinate any facilities support that may follow from your enquiry;
• maintain records of enquiries and correspondence.

Lawful basis

Under UK GDPR, we rely on the following lawful bases: your consent, which you give when submitting the enquiry form; our legitimate interests in responding to enquiries and running our business; and, where relevant, taking steps at your request prior to entering into a contract. You may withdraw consent at any time by contacting us.

Sharing your data

We do not sell your personal data. We may share information only where necessary — for example with trusted service providers who help us operate this website or communicate with you, or where we are required to do so by law. Any providers are expected to handle data appropriately and only on our instructions.

Data retention

We keep enquiry information only for as long as necessary to respond to your enquiry, maintain reasonable business records, and comply with any legal obligations. When it is no longer needed, we take steps to delete or anonymise it.

Cookies & analytics

This website is designed to keep cookie use to a minimum. Any use of cookies and analytics is explained in our Cookie Policy. Where analytics are used, they help us understand general website usage in an aggregated way.

Your rights

Under UK GDPR you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• object to or request restriction of processing;
• request data portability where applicable;
• withdraw consent at any time.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

Contact

To exercise any of your rights or ask a privacy question, please email [email protected]. We may need to verify your identity before responding to a request. This policy may be updated from time to time, and the latest version will always appear on this page.